Reviews

GUNN MALCOLM left a review on 31/05/2018

great stay

as usual had a great stay at the santa monica.went with my daughter not sure what her reaction would be.didnt take long for her to fall in love with the hotel and staff and calella itself.she would gladley stay again.me well i will be back in sepember on my own or with relatives.keep up the good work amigos adios.

Hotel Santa Monica responded to this review. View the response.

Dear Mr. Gunn, Thank you for taking the time to share your impressions of your holiday at MedPlaya Santa Monica. We are very flattered to receive your evaluation and reading that you had a great stay with us. We are very pleased to hear that your daughter enjoyed the hotel, the staff and Calella and there is nothing more rewarding for us than reading that you will come back in September. Thank you for your confidence and we will be delighted to welcoming you again in September. Best regards, Laura Guest Relations

MONTSERRAT MOYA RAMOS left a review on 29/05/2018

me encanta

suelo venir cada vez que puedo a este hotel es encantador sobre todo sus empleados buena recepción muy bien servicio de sentirnos como en casa los camareros muy amables y que decir de los cariñosos que son los del comedor el metre Braudio y fatima son de 10 ¡¡¡ esto es super importante sentirte tan gusto donde pasas unos días de descanso . Valla un hotel recomendable 100

Hotel Santa Monica responded to this review. View the response.

Estimada Sra. Moya, Muchas gracias por su confianza y por compartir su experiencia con nosotros. Noa halaga mucho recibir su valoración y sus comentarios tan positivos y para nosotros no hay mayor satisfacción que leer que se sienten como en casa. Nuestra mayor preocupación es poder proporcionar una estancia lo más agradable posible a nuestros clientes y nos alegra haber cumplido con sus expectativas. Agradecemos enormemente su mención al personal y transmitiremos sus amables palabras a todo el equipo y por supuesto a Braulio y Fátima. Muchas gracias de nuevo por su confianza y esperamos poder darle nuevamente la bienvenida muy pronto! Saludos, Laura Atención Cliente

NADIA left a review on 12/05/2018

Emplacement top

Avoir plus de diversités repas et de la cuisine espagnol si possible. Animations pour les enfants et plus jeunes

Hotel Santa Monica responded to this review. View the response.

Bonjour Mme. Nadia, Nous vous remercions de votre confiance et d'avoir partagé votre expérience concernant votre séjour dans notre établissement. Votre commentaire est très important pour nous puisque nous aident à améliorer notre service et nous prenons bonne note de votre remarque sur la diversité au repas et l'animation pour les enfants. Nous espérons avoir le plaisir de vous accueillir de nouveau prochainement. Salutations, Laura Service Client

Dominique left a review on 27/04/2018

Bien

Trés bon accueil L établissement mériterait un rafraichissement, et une bonne insonorisation personnel trés attentif et propreté sans problèmes Les repas devrait etre un peu plus diversifié En résumé un bon séjour

Hotel Santa Monica responded to this review. View the response.

Bonjour Mme. Dominique, Nous vous remercions d’avoir pris le temps d'avoir émis vos commentaires concernant votre récent séjour à notre hôtel. Nous sommes heureux de lire que vous avez eu un bon séjour et merci de mentionner le bon accueil, la propreté et le personnel. Nous regrettons que vous n'ayez pas été satisfait avec l'insonorisation de nôtres chambres et nous prenons bonne note de votre remarque sur plus variété dans les repas. Vos commentaires nous aident a améliorer notre service. Nous vous remercions de votre confiance et espérons vous revoir bientôt. Salutations, Laura Service Client

MANUEL LUNA RUBIO left a review on 07/04/2018

Varios detalles

Esta vez la animación ha sido muy muy floja , la variedad en 2ªs. platos de menú hemos notado que ha bajado, las habitaciones al ser clientes repetidores le falta un buen repaso de pintura y más colorido, el blanco para hospitales. Lo mejor .... el personal del hotel, por supuesto repetiremos. saludos

Hotel Santa Monica responded to this review. View the response.

Estimado Sr. Luna, Muchas gracias por su confianza y por compartir su experiencia en MedPlaya Santa Monica. Lamentamos leer que la animación y la variedad en la comida no ha cumplido con sus expectativas. Su opinión es de gran valor para nosotros para mejorar nuestros servicios y trasladaremos sus reseñas a los departamentos correspondientes. Agradecemos enormemente su mención al personal y no hay nada más satisfactorio para nosotros que leer su deseo de volver a visitarnos. Nuevamente le agradecemos su confianza y deseamos darle la bienvenida en su próxima visita a Calella. Saludos, Laura Atención Cliente

Adolf Diaz Capon left a review on 02/04/2018

Hotel muy recomendable para familias

Recomendamos el hotel todo el personal muy agradable, la habitación familiar muy espaciosa en general muy recomendado para familias con niños.

Hotel Santa Monica responded to this review. View the response.

Estimado Sr. Diaz, Muchas gracias por dedicar unos minutos en compartir su opinión con nosotros. Nos alegra mucho recibir su valoración y comprobar que su estancia en MedPlaya Santa Monica ha sido satisfactoria. Le agradecemos enormemente su confianza y su recomendación y apreciamos su mención a nuestro personal. Deseamos poder darle nuevamente la bienvenida en su próxima visita a Calella. Saludos, Laura Atención Cliente

ANA ORTIZ LOPEZ left a review on 02/04/2018

Lo mejor la Animacion

La limpieza bien comida aceptable poca variedad es tranquilo y familiar recepción muy amables animación lo MEJOR. Genial Pasamos 4 dias muy bien

Hotel Santa Monica responded to this review. View the response.

Estimada Sra. Ortiz, Muchas gracias por su confianza y por compartir su opinión con nosotros. Nos satisface mucho saber que tuvieron una agradable estancia en MedPlaya Santa Monica. Agradecemos su mención al personal y nos alegra que la animación fuera de su agrado. Deseamos poder darle nuevamente la bienvenida en su próxima visita a Calella. Saludos, Laura Atención Cliente

Jean-Marc LIENARD left a review on 06/10/2017

Hotel Santa Monica

Viandes et poissons souvent trop cuits. Personnel sympathique. Très bon emplacement. Animations inutiles.

Hotel Santa Monica responded to this review. View the response.

Bonjour M. Lienard, Nous vous remercions d'avoir partageacute; votre expeacute;rience concernant votre seacute;jour agrave; MedPlaya Hotel Santa Monica. Merci d'appreacute;cier la gentillesse du personnel et notre emplacement et nous regrettons que vous n'ayez pas eacute;teacute; satisfait avec l'animation et la nourriture. Vos commentaires sont tregrave;s importants pour nous aider ameacute;liorer nos services et nous transmettrons vos remarques aux deacute;partements concerneacute;s. Nous espeacute;rons avoir le plaisir de vous accueillir de nouveau prochainement. Salutations, Laura Service Client

Alicia Torrella Parada left a review on 28/09/2017

Estancia para repetir.

Repetimos estancia en el hotel, como otras veces la atención del personal muy buena. Seguiremos contratando este hotel. Ubicación perfecta y en general muy bien.

Hotel Santa Monica responded to this review. View the response.

Estimada Sra. Torrella, Muchas gracias por su confianza y por compartir su opinioacute;n en relacioacute;n a su estancia en MedPlaya Santa Monica. Nos place enormemente recibir sus amables palabras y comprobar que han tenido una estancia agradable con nosotros. Le agradecemos especialmente su mencioacute;n al personal y no hay mayor satisfaccioacute;n para nosotros que leer su deseo de volver a visitarnos. Nuevamente le agradecemos su confianza y deseamos poder darle la bienvenida muy pronto. Saludos, Laura Atencioacute;n Cliente

Victoria Donets left a review on 26/09/2017

Приятно проведенное время

В этом отеле останавливаюсь не первый год. Нравится именно место для отдыха. отель вполне соответствует своим трем звездам. Доброжелательный персонал, хорошее питание. Каждый год прибавляются новые виды услуг - в этом году бесплатный WIFI во всех номерах и расходные принадлежности для душа.

Hotel Santa Monica responded to this review. View the response.

Dear Mrs. Donets, Thank you for your confidence and for sharing your views regarding your recent stay at MedPlaya Santa Monica. We are pleased to receive your evaluation and thank you for mentioning our friendly staff. Thank you again for sharing your experience and we are really looking forward to serve you again in the nearest future. Best regards, Laura Guest Relations

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MEDPLAYA AMIGO! LOYALTY PROGRAM: TERMS AND CONDITIONS

1. INTRODUCTION

At MedPlaya, our customers are our top priority. That's why we have developed the all-new MedPlaya Amigo! Loyalty Programme, designed to offer our direct customers the best prices, favourable conditions, and exclusive offers and benefits.

MedPlaya Amigo! consists of three levels: Holiday Friends, BFFs, and Soulmates. Your level within the programme increases as you accumulate more stays with us, and with each level, you unlock additional benefits.

The following terms and conditions outline how MedPlaya Amigo! works and can be referred to anytime on the MedPlaya Hoteles website: www.medplaya.com.

MedPlaya Amigo! utilizes a Customer Identification Number to identify members. By accepting these terms and conditions, the MedPlaya Amigo! member confirms their awareness and understanding of the programme’s details.

MedPlaya reserves the right to make necessary amendments to the conditions of MedPlaya Amigo! as it deems necessary.

The advantages of MedPlaya Amigo! are applicable to all MedPlaya hotels, with the exception of Resort Giverola & Bella Vista Beach Club.

2. REGISTERING FOR MEDPLAYA AMIGO!

The programme is available to adults over 18 years old.

Official bodies and companies are excluded from the MedPlaya Amigo! programme.

You can register for MedPlaya Amigo! through the following channels:

- The www.medplaya.com website: Fill out the online registration form with your personal information and accept the provided conditions.
- In MedPlaya Hotels: Use the QR code for registration.

Registration for MedPlaya Amigo! program is free. An email address is required to register for MedPlaya Amigo!, and each registration must have a unique email address.

3. MEDPLAYA AMIGO

Once you have completed registration for MedPlaya Amigo!, you can access your personal MedPlaya Amigo! area on www.medplaya.com. This can be done by identifying yourself with your email address or MedPlaya identification number (ID MedPlaya) and password.

Within the MedPlaya Amigo! dashboard, you can:

- View and download your digital MedPlaya Amigo! identification card, which displays your full name and MedPlaya Identification Number (ID MedPlaya).

- Check and update your personal details.

- View your booking history and easily make new reservations.

- Adjust your access settings for the MedPlaya Amigo! private area.

- Make your next reservation at the best price available!

Please note that your MedPlaya Amigo! membership is personal and non-transferable.

* In order that your discount is applied correctly on arrival it is important that you identify yourself using your ID MedPlaya Amigo! or email associated with your account when making your reservation.

4. BENEFITS OF MEDPLAYA AMIGO

As a member of the MedPlaya Amigo! you will be the first to hear of our promotions and offers* and will enjoy discounts and benefits on your direct reservations at all our MedPlaya Hotels, excluding Resort Giverola/Hotel Bella Vista.
*The inclusion in our Newsletter database is a condition of MedPlaya Amigo!

Discounts and benefits are applied based on your MedPlaya Amigo! membership level, all your stays (direct reservations only) count towards your membership level, and discounts, benefits and rewards are applicable on your stays with us when you have made your reservation on our website www.medplaya.com, through our Call Centre, Guest Service Managers, or directly at the hotel Reception.

Please refer to the table below for the different levels and associated benefits:

[Table of Levels and Benefits]

Your membership level is determined by the number of nights you have stayed with us (only direct reservations confirmed in your name count) in any MedPlaya Hotel within the two years preceding your upcoming reservation check-in date. Please note that membership levels may fluctuate based on this criterion.

Discounts and benefits do not apply to reservations made through third-party agents, online travel agents, or tour operators.

Discounts will be applied to the price of the room occupied by the MedPlaya Amigo! member at check-in, and benefits will be available upon, or shortly after, arrival at the hotel.
Benefits and discounts are not duplicated when more than one MedPlaya Amigo! member occupies a room.

Discounts are applied to the final price of the reservation, excluding extras, and are not applicable to 100% Non refundable bookings.

5. CANCELLING YOUR MEDPLAYA AMIGO MEMBERSHIP

Membership of the MedPlaya Amigo! programme may be cancelled for the following reasons:

- The user may request to cancel their membership of the MedPlaya Amigo! programme by sending an email to: contact@medplaya.com

- MedPlaya Management reserves the right to the temporary or permanent cancellation of the MedPlaya Amigo! members membership under the following circumstances:

- Improper use of the MedPlaya Amigo! Programme.
- Failure to comply with the Terms and Conditions accepted when registering for the programme.
- Inappropriate behaviour at the hotel.
- Cancellation of subscription to Newsletter
- Detection of incorrect data provided when registering for the MedPlaya Amigo! programme.
- The demise of the MedPlaya Amigo! member.
- When no transactions or bookings have been made using your MedPlaya Amigo! account during the past five years.

6. PRIVACY POLICY – DATA PROTECTION

By completing the registration request for the MedPlaya Amigo! programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.

Similarly, for the proper fulfilment of the programme, your personal data will be transferred to companies of the MED PLAYA group for the purposes described above.

The Personal Data that you provide will be processed to identify you as a user of the programme and to give you access to the various features and services that are available to users registered in the programme.

The user can, at any time, revoke consent for the processing of their personal data by sending an email to rgpd@medplaya.com. However, the revocation of consent will imply the exclusion of the client from the MedPlaya Amigo! programme.

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