Reviews

Barry Walsh left a review on 25/07/2018

Holiday review

We loved our time at Sant Eloi. The Staff were great with the kids. The Splash Zone was a fantastic area for the little ones to play. The food was good. The weekend menu was very good. The free bus service into Tossa De Mar was really handy and it is a nice town to stroll around. Our only issue was that there was no air conditioning in the room. If we could be guaranteed an air conditioned room, we will definitely come back to stay again.

Hotel Sant Eloi responded to this review.

Dear Mrs. Walsh, Thank you for choosing MedPlaya San Eloy and for sharing your views with us. We are really happy to hear that you enjoyed your holiday at MedPlaya San Eloy and we highly appreciate your mention to our staf.  Concerning the air conditioning, we inform you that there is air conditioning at the new Family Superior Room. Thank you for your confidence and we look forward to welcoming you again in a near future. Best regards, Laura Guest Relations

anabelle deman left a review on 24/07/2018

super sejour

nous avons passé un super séjour nous reviendrons volontiers ! les repas varier et le petit déjeuner aussi il y en a pour tous le monde ! il fait quand même un peu trop chaud dans le restaurant , le ménage dans la chambre très bien fait hormis les 3 derniers jours les lits étaient très mal fait et les serviettes pas changer ! le personnel au top et très agréable ! l endroit juste magnifique et tossa de mar super

Heather Houston left a review on 24/07/2018

Overall all good but some improvements would make it great

Having visited this hotel many times from 2005 I have seen lots of changes over the years. The staff are very good at making you feel welcome. The hotel is clean and staff work very hard. The new rooms with air conditioning are very nice but need a couple of additions, such as a dressing table like in the family rooms at 135, more storage and hangers and more electric sockets would also be an advantage. The new pathways are a great improvement but the choice of black was poor as you burn your feet. The modernisation of the pool is nice but lacking in depth and the ban on inflatables is well ...a bit deflating as I enjoyed a wee float around each day. The splash zone is good for wee kids but the blue whale was barely used, it would be better as a big pool. Food was as usual but often was lacking in accompanments to dishes, for example rice to go with curry or chilli. Finally the snack bar is more suitable in terms of the opening times and food availability as changes in previous years had a huge impact on my holiday. Like the self service drinks but the beer one needs better supervision as some wee kids poured themselves some beer. Previously we could buy pizza but this is no longer available but we got some delivered from Tossa, lots of people were asking about this so maybe you should offer this service as crisps and sandwiches after 10pm is not always what people are looking for. Bar staff are the best. Entertainment team was a bit different this year and tried their best but needed to be more of them to have activities for kids,teens and adults. Good to see the shuffleboard back in action. More shows or games needed at night starting about 8 for mini disco then entertainment right through to end as it is too stop start just now with gaps. Why no screen this year as it could be used for making the bingo less long as numbers could be on the screen to save all the translations as it gets confusing and you never know when it is the next number and it takes too long. Overall great hotel , we like it because the kids like it and we meet up with the same crowd each year.

Richard Phillips left a review on 23/07/2018

Enjoyable holiday, hard working staff, brilliant entertainment team

Just had a 9 day holiday at the San Eloy with my wife, 2 daughter and son 19, 14, 12. We had 2 studios for my family which didnt have air conditioning and were very hot at night. The rooms are quite dated and in need of an upgrade. They were cleaned daily. There was plenty of choice in the restaurant, but the food was often cold. There is a microwave available which I used most mealtimes. The restaurant was incredibly warm and uncomfortable to eat in. The restaurant manager was excellent and very helpful in advising about allergies. The other restaurant staff worked extremely hard. The snack bar was open all day, but the food quickly went cold and often stayed there for a long time. Again, a microwave was available. The pool area was very good and we had no problem getting a sunbed, but a few more parasols would be a good idea. The bar staff were also hardworking, polite and excellent. What made this holiday enjoyable for my family were the entertainment team. During the day there were busy schedules of activities for children and adults. The team was always enthusiastic and encouraged the guests to take part, without nagging. The only negative is that they catered for younger children and the over 14s could take part in the adult activities. My 12-year-old son felt too old for most of the childrens activities but was too young to take part in the adult activities. It would be good to have a separate range of activities for 10-13 year-olds. The evening entertainment started with the customary kids hour which was followed by the family show. Again, the entertainment team put together a varied schedule and worked tirelessly. We liked the seclusion of the location of the hotel which was 2km outside Tossa de Mar. There is a free bus into town every hour from 8.45am to 9pm. Overall, we all enjoyed the holiday, although the hotel was a little overpriced for a 2☆ and it doesnt seem right to have to pay adult prices for my 14-year-old daughter.

Hotel Sant Eloi responded to this review.

Dear Mr. Phillips, Thank you for choosing MedPlaya San Eloy for your stay in Tossa de Mar and for sharing your views with us. We are very pleased that you had an overall good stay with us. We are sorry to hear that the studios did not meet your expectations. We would like to inform that there is air conditioning at the new Family Superior Rooms. Your opinion is very important for us to improve our services and we will forward your remark about the cold food at restaurant and snack bar to the the corresponding department. We highly appreciate your mention to our staff specially our entertainment team and of course we will forward your kind  words to all the team. Thank you for your confidence and we look forward to welcoming you again at any MedPlaya Hotels. Best regards, Laura Service Client  

anabelle deman left a review on 22/07/2018

super vacance

nous venons de passer 5 nuits , c était très agréable , un très bon accueil , le personnel très gentil , le cadre parfait , nous avons pris formule demi pension , le petit déjeuner varié il y en a pour tous le monde , le repas du soir varier, sa change tous les jours , très bon rapport qualité prix, endroit parfait avec des enfants . le premier soir une chaleur horrible au restaurant mais les soirs suivant toutes les fenêtre était ouverte c était beaucoup mieux une climatisation serai la bienvenue ,j ai trouver irrespectueux les personnes qui se jettent sur la nourriture on dirai ils ont jamais manger de leur vie mais j apprécie toujours autant les buffets varier. les deux premiers jours les lits étaient bien fait et les serviettes changé par contre les jours suivant les lits fait a la va vite et les serviettes que l on voulait changer pas changer , le ménage très bien faits , en conclusion beaucoup de qualité et très peu de points négatif . nous y retournerons volontiers

Hotel Sant Eloi responded to this review.

Bonjour Mme. Deman, Merci d’avoir choisi MedPlaya San eloy et d’avoir pris le temps de laisser un commentaire sur notre site. Nous sommes ravis de savoir que votre séjour a été agréable. Merci d'apprécier la gentillesse du personnel et nous sommes heureux de lire le rapport qualité prix a répondu aux attente. Nous sommes désolés de lire votre remarque sur les serviettes et nous regrettons pour les nuisances occasionnées.  Merci de votre confiance et nous espérons avoir le plaisir de vous accueillir de nouveau prochainement. Salutations, Laura Service Client

ANNE LISE RICHARD left a review on 17/07/2018

Vacances

Très bonne vacances, dommage que la piscine ne soit pas plus profonde.

Hotel Sant Eloi responded to this review.

Bonjour Mme. Richard, Nous vous remercions pour avoir choisi notre hotel MedPlaya San Eloy pour votre séjour à Tossa de Mar. Nous sommes heureux de lire que votre séjour a été agréable et nous regrettons que la piscine n'était pas assez profonde. Merci de votre confiance et nous espérons avoir le plaisir de vous accueillir de nouveau prochainement. Salutations, Laura Service Client  

An sofie Sluyts left a review on 14/07/2018

San eloy

Hotel super prijskwaliteit. Gelijkvloerse vernieuwde kamer geboekt en deze was echt tiptop in orde voor gezin met 2 kids. Hotelbusje rijdt elk uur naar centrum in 5 min van 9u tot 21u, heel gemakkelijk. Buffet heel uitgebreid, soms wel even aanschuiven voor een plaats. Gratis parking vooraan hotel te klein voor aantal autos dus bijna altijd volzet maar betalende hotelparking iets verder voor 5 eurodag.

Hotel Sant Eloi responded to this review.

Dear Mrs. Sluyts, Thank you for choosing MedPlaya San Eloy for your stay in Tossa de Mar and for sharing your views with us. We are happy to receive your evaluation and we highly appreciate your opinion valuing our hotel with a good value for money. We are glad to hear that the rooms and the bus service have met your expectations.  Thank you for your confidence and we look forward to welcoming you again at any MedPlaya Hotels. Best regards, Laura  Guest Relations

GREGORIO GOMEZ GOMEZ left a review on 14/07/2018

Repetiremos

Excelente para la estancia, resaltando la animacion muy activa y agradable, el personal tambien te hace estar como en casa.

Hotel Sant Eloi responded to this review.

Estimado Sr. Gómez, Muchas gracias por escoger MedPlaya San Eloy para su estancia en Tossa de Mar y por compartir su experiencia con nosotros. Nos halaga mucho leer sus amables palabras y agradecemos su mención al personal y en especial al equipo de animación.  Por supuesto trasladaremos sus motivadoras palabras a todo el personal. Estamos muy agradecidos por su confianza y será  un placer poder atenderle de nuevo en su próxima visita a Tossa de Mar. Saludos, Laura Atención Cliente

JORDI CANALS MORTE left a review on 13/07/2018

Hotel en medio del campo pero cerca de la playa

Llevamos varios años visitando el hotel. Es un lugar donde se esta tranquilo y el personal tanto del restaurante, bar i recepción son muy amables. Este año han hecho algunas modificaciones que para algunos hablan sido beneficiosas pero para otros no tanto. Han quitado la tienda que había. Creo, que debido a que el hotel se encuentra un poco apartado del pueblo, es buena idea tener un sitio para comprar las cuatro cosas básicas que se puedan necesitar. Han eliminado la pista de tenis. Creo que la pista de tenis era utilizada por mucha gente, de hecho estaba todo el día solicitada. Cuando vas con niños un poco más grandes es bueno tener un poco de variedad. Han cerrado una de las piscinas y dejado solo una. Creo que es bueno que la gente pueda variar, un día ir a una piscina, el otro a la otra. Ahora, depende de a la hora que vayas la única piscina que queda esta muy llena.

Hotel Sant Eloi responded to this review.

Estimado Sr. Canals, Muchas gracias por su confianza en MedPlaya San Eloy y por dedicar unos minutos en compartir su opinión con nosotros. En primer lugar queremos agradecerle su mención al personal y por supuesto trasladaremos sus amables palabras al equipo. Lamentamos que algunos aspectos de la reforma no hayan sido de su agrado. En relación a la pista de tenis, como habrá podido ver durante su estancia, el tenis se ha integrado dentro de las actividades de animación y se realiza casi a diario. Deseamos que a pesar de estos aspectos haya disfrutado de su estancia y esperamos poder servirle de nuevo muy pronto en cualquiera de nuestros hoteles MedPlaya. Saludos, Laura Atención Cliente

Manish Shrestha left a review on 11/07/2018

Grata sorpresa

Hemos estado un par de días mejor que bien. Los niños no querían irse. La zona de piscinas lo mejor. La habitación nueva, el personal muy amable... El precio muy bien también. Sin duda repetiremos!

Hotel Sant Eloi responded to this review.

Estimado Sr. Shrestha, Muchas gracias por dedicar unos minutos en compartir su experiencia con nosotros. Nos complace leer que disfrutaron de su estancia junto a su familia y que la habitación y las piscinas fueron de su agrado. Agradecemos su mención al personal y no hay nada más gratificante que leer su deseo de volver a visitarnos. Muchas gracias por su confianza en MedPlaya San Eloy y será un placer poder atenderle de nuevo en cualquiera de nuestros hoteles MedPlaya. Saludos, Laura Atención Cliente      

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