Reviews

Belen Cejudo Blasco left a review on 09/07/2019

Aceptable

La ubicación muy buena. Zona tranquila cerca de la playa. La habitación nueva, camas perfectas y muy bien insonorizada. La única pega es la ducha, de repente deja de salir agua y hay q esperar a q vuelva. El personal muy amable. Los del comedor de 10. Instalaciones en general aceptables. La única pega es la comida y la cena, es repetitiva, poca variedad y de una calidad muy justita. En general para el precio es correcto

Hotel Santa Monica responded to this review. View the response.

Estimada Sra. Cejudo, Muchas gracias por elegir MedPlaya Santa Monica para su estancia en Calella. Nos place saber que su estancia fue satisfactoria y que nuestra ubicación cerca de la playa fue de su agrado. Lamentamos leer que la ducha no funcionó correctamente y nos hubiera gustado conocerlo durante su estancia para poder solucionar la incidencia y hacer su estancia más agradable. Asimismo sentimos que la variedad en el buffet no cumpliera con sus exigencias y transmitiremos su comentario al departamento correspondiente para revisar este aspecto y tomar las medidas oportunas. Agradecemos su mención a la amabilidad del personal y deseamos poder atenderle de nuevo en su próxima visita a Calella. Saludos, Laura S. Loyalty & Community Manager

Antanas Miksys left a review on 08/07/2019

Good value for money

We stayed in the hotel in June 2019. Hotel is based in good and calm location at Calella. Our room was clean. Food variety could be wider, also there could be more sea food. Overall its a good value for money hotel.

Hotel Santa Monica responded to this review. View the response.

Dear Mr. Miksys, Thank you for choosing MedPlaya Santa Monica for your stay in Calella and for sharing your views with us. We are very pleased to hear that you had an overall good stay with us and we appreciate your mention to our calm location. Thank you for your confidence and we look forward to welcoming you again on your next visit to Calella. Best regards, Laura S. Loyalty & Community Manager

ALBERICO BITETTI left a review on 29/06/2019

limpieza

hotel extremamente sucio especialmente el restaurante , habitaciones sin limpiar adecuatamente

Hotel Santa Monica responded to this review. View the response.

Estimado Sr. Bitetti, Gracias por dedicar unos minutos en compartir su opinión en relación a su reciente estancia en MedPlaya Santa Monica. Lamentamos que su estancia no haya sido plenamente satisfactoria y sentimos si la limpieza en su habitación no cumplió con nuestros estándares. Nos hubiera gustado conocer su descontento durante su estancia para poder reforzar nuestro servicio y mejorar así su experiencia con nosotros. Deseamos poder atenderle de nuevo y ofrecerle una estancia plenamente satisfactoria en cualquiera de nuestros hoteles MedPlaya. Saludos, Laura S. Loyalty & Community Manager

Iuliia left a review on 28/06/2019

Todo perfecto

El hotel es una optima eleccion para pasar vacaciones bien. Todo perfecto: la ubicacion, el servicio, las comidas, la animacion. Lo unico que no queda muy comodo, aunque es incorregible, son dos ascensores super lentos y atascados casi en cualquier momento del dia. Pensamos regresar otra vez, o de todos modos, elegir hoteles de Medplaya en otras regiones de Espana.

Hotel Santa Monica responded to this review. View the response.

Estimada Sra. Iuliia, Muchas gracias por escoger MedPlaya Santa Monica para su estancia en Calella y por compartir su experiencia con nosotros. Nos sentimos muy halagados por su valoración y por sus amables palabras y no hay mayor satisfacción para nosotros que leer su deseo de volver a elegir MedPlaya para una próxima estancia. Agradecemos su aportación y su comprensión en relación a los ascensores y por supuesto tomamos nota de su reseña para continuar con nuestro compromiso de mejorar constantemente nuestros servicios y ofrecer la máxima satisfacción a nuestros clientes. Gracias de nuevo por su confianza y deseamos poder recibirle de nuevo muy pronto en cualquiera de nuestros hoteles MedPlaya. Saludos, Laura S. Loyalty & Community Manager

lili left a review on 21/06/2019

Pas mal, mais...

Globalement rapport qualitéprix très intéressant, situé près de la plage, équipe danimation très sympa , gros choix au self, petit balconterrasse pour chaque chambre. Seul gros bémol, porte de communication dans ma chambre avec la chambre dà côté, donc très mauvaise isolation acoustique, javais limpression quils regardaient la télé et discutaient dans ma chambre ...

Hotel Santa Monica responded to this review. View the response.

Bonjour M. Lili, Nous vous remercions d’avoir pris quelques minutes afin de nous partager votre avis concernant votre séjour à MedPlaya Santa Monica. Nous sommes contents de savoir que dans l'ensemble vous avez eu un séjour positive et nous regrettons de lire que l'isolation n'a pas répondu à vos attentes. Votre avis est important pour nous, car il nous permet de mieux connaitre vos besoins et nous prenons note de remarque afin d'améliorer cet aspect de nos chambres. Merci de mentionner le bon rapport qualité / prix et d'apprécier notre emplacement près de la plage. Merci de votre confiance et nous espérons avoir le plaisir de vous accueillir de nouveau bientôt. Salutations, Laura S. Loyalty & Community Manager

serge sierra left a review on 20/06/2019

isolation

isolation phonique très mauvaise, le reste super merci.

Hotel Santa Monica responded to this review. View the response.

Bonjour M. Sierra, Nous vous remercions d'avoir partagé votre expérience concernant votre séjour au sein de notre établissement. Nous sommes heureux que vous ayez passé un beau séjour dans l'ensemble et nous regrettons de lire que l'isolation n'a pas répondu à vos exigences. Nous prenons bonne note de votre remarque et sera transférés au département concerné afin d'améliorer cet aspect de nos chambres. Merci de votre confiance et nous espérons vous accueillir à nouveau dans un future proche. Salutations, Laura S. Loyalty & Community Manager

Kelly Yearnshire left a review on 31/05/2019

Fabulous hotel

We stayed for 6 nights in may Hotel is lovely and clean, beds are comfortable, rooms are an adequate size ,food was good , staff are great entertainment team are fantastic We would definitely return

Hotel Santa Monica responded to this review. View the response.

Dear Mrs. Yearnshire, Thank you for choosing MedPlaya Santa Monica and for sharing your views regarding your recent stay with us. We are flattered to receive your evaluation and we are delighted to know that you had a lovely stay at MedPlaya Santa Monica. We are happy to hear that the food, the cleanliness and the rooms have meet your expectations and we highly appreciate your mention to our entertainment team. Thank you for your confidence and we certainly look forward to welcoming you again in a near future. Best regards, Laura S. Loyalty & Community Manager

MONSERRAT MOYA RAMOS left a review on 28/05/2019

inmejorable

suelo ser repetidora de ir a Calella y siempre que puedo reservo este hotel personal inmejorable desde recepción , camarer@s , metre felicitarlos por el buen trabajo que hacen todos , siempre hacen lo posible para que te sientas lo mas confortable posible por lo tanto siempre sigo viniendo y lo recomiendo 100 100

Hotel Santa Monica responded to this review. View the response.

Estimada Sra. Moya, Muchas gracias por dedicar unos minutos en compartir su opinión en relación a su reciente estancia en MedPlaya Santa Monica. Nos sentimos muy halagados por sus amables palabras y agradecemos enormemente su confianza en nuestro hotel. Sus palabras nos llenan de satisfacción y por suspuesto trasladaremos sus felicitaciones a todo el equipo. Gracias de nuevo por su confianza y por su recomendación y deseamos poder servirle de nuevo en su próxima visita a Calella. Saludos, Laura S. Loyalty & Community Manager

Juan Alfonso Fernández Suárez left a review on 20/05/2019

Super encantados

Todo muy bien. En especial a todo el personal darles las gracias por su eficiencia y cariño que demuestran

Hotel Santa Monica responded to this review. View the response.

Estimado Sr. Fernández, Muchas gracias por disponer de su tiempo en compartir su experiencia en relación a su estancia en MedPlaya Santa Monica. Nos sentimos muy halagos por su comentarios y por su valoración y no hay nada más satisfactorio para nosotros que saber que han disfrutado de una agradable estancia. Por supuesto trasladaremos sus motivadoras palabras a todo el equipo. Gracias por su confianza y deseamos poder darle la bienvenida en su próxima visita a Calella. Saludos, Laura S. Loyalty & Community Manager

anne maguire left a review on 14/05/2019

Santa Monica Hotel Calella

Had an excellent stay at Santa Monica Hotel with no complaints and can recommend this hotel for a stay in Calella.Will be rebooking for a stay in September as we enjoyed ourselves so much.Thank you to all the staff,see you in september.

Hotel Santa Monica responded to this review. View the response.

Dear Mrs. Maguire, Thank you for choosing MedPlaya Santa Monica for your stay in Calella and for sharing your views with us. We are very flattered to receive your evaluation and we highly appreciate your recommendation. There is nothing more rewarding for us that knowing that you had a lovely holiday and that you will visit us again in September. Thank you for your confidence and it will be our pleasure to welcoming you again very soon. Best regards, Laura S. Loyalty & Community Manager

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Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Med Playa’s relationship with you in relation to this website.
The term ‘Med Playa’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is MED PLAYA MANAGEMENT, SL Ps General Mendoza 1 6 17002 - (Girona) - Gerona.
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The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
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The information contained in this website is for general information purposes only. The information is provided by Med Playa and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
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MEDPLAYA AMIGO! LOYALTY PROGRAM: TERMS AND CONDITIONS

1. INTRODUCTION

At MedPlaya, our customers are our top priority. That's why we have developed the all-new MedPlaya Amigo! Loyalty Programme, designed to offer our direct customers the best prices, favourable conditions, and exclusive offers and benefits.

MedPlaya Amigo! consists of three levels: Holiday Friends, BFFs, and Soulmates. Your level within the programme increases as you accumulate more stays with us, and with each level, you unlock additional benefits.

The following terms and conditions outline how MedPlaya Amigo! works and can be referred to anytime on the MedPlaya Hoteles website: www.medplaya.com.

MedPlaya Amigo! utilizes a Customer Identification Number to identify members. By accepting these terms and conditions, the MedPlaya Amigo! member confirms their awareness and understanding of the programme’s details.

MedPlaya reserves the right to make necessary amendments to the conditions of MedPlaya Amigo! as it deems necessary.

The advantages of MedPlaya Amigo! are applicable to all MedPlaya hotels, with the exception of Resort Giverola & Bella Vista Beach Club.

2. REGISTERING FOR MEDPLAYA AMIGO!

The programme is available to adults over 18 years old.

Official bodies and companies are excluded from the MedPlaya Amigo! programme.

You can register for MedPlaya Amigo! through the following channels:

- The www.medplaya.com website: Fill out the online registration form with your personal information and accept the provided conditions.
- In MedPlaya Hotels: Use the QR code for registration.

Registration for MedPlaya Amigo! program is free. An email address is required to register for MedPlaya Amigo!, and each registration must have a unique email address.

3. MEDPLAYA AMIGO

Once you have completed registration for MedPlaya Amigo!, you can access your personal MedPlaya Amigo! area on www.medplaya.com. This can be done by identifying yourself with your email address or MedPlaya identification number (ID MedPlaya) and password.

Within the MedPlaya Amigo! dashboard, you can:

- View and download your digital MedPlaya Amigo! identification card, which displays your full name and MedPlaya Identification Number (ID MedPlaya).

- Check and update your personal details.

- View your booking history and easily make new reservations.

- Adjust your access settings for the MedPlaya Amigo! private area.

- Make your next reservation at the best price available!

Please note that your MedPlaya Amigo! membership is personal and non-transferable.

* In order that your discount is applied correctly on arrival it is important that you identify yourself using your ID MedPlaya Amigo! or email associated with your account when making your reservation.

4. BENEFITS OF MEDPLAYA AMIGO

As a member of the MedPlaya Amigo! you will be the first to hear of our promotions and offers* and will enjoy discounts and benefits on your direct reservations at all our MedPlaya Hotels, excluding Resort Giverola/Hotel Bella Vista.
*The inclusion in our Newsletter database is a condition of MedPlaya Amigo!

Discounts and benefits are applied based on your MedPlaya Amigo! membership level, all your stays (direct reservations only) count towards your membership level, and discounts, benefits and rewards are applicable on your stays with us when you have made your reservation on our website www.medplaya.com, through our Call Centre, Guest Service Managers, or directly at the hotel Reception.

Please refer to the table below for the different levels and associated benefits:

[Table of Levels and Benefits]

Your membership level is determined by the number of nights you have stayed with us (only direct reservations confirmed in your name count) in any MedPlaya Hotel within the two years preceding your upcoming reservation check-in date. Please note that membership levels may fluctuate based on this criterion.

Discounts and benefits do not apply to reservations made through third-party agents, online travel agents, or tour operators.

Discounts will be applied to the price of the room occupied by the MedPlaya Amigo! member at check-in, and benefits will be available upon, or shortly after, arrival at the hotel.
Benefits and discounts are not duplicated when more than one MedPlaya Amigo! member occupies a room.

Discounts are applied to the final price of the reservation, excluding extras, and are not applicable to 100% Non refundable bookings.

5. CANCELLING YOUR MEDPLAYA AMIGO MEMBERSHIP

Membership of the MedPlaya Amigo! programme may be cancelled for the following reasons:

- The user may request to cancel their membership of the MedPlaya Amigo! programme by sending an email to: contact@medplaya.com

- MedPlaya Management reserves the right to the temporary or permanent cancellation of the MedPlaya Amigo! members membership under the following circumstances:

- Improper use of the MedPlaya Amigo! Programme.
- Failure to comply with the Terms and Conditions accepted when registering for the programme.
- Inappropriate behaviour at the hotel.
- Cancellation of subscription to Newsletter
- Detection of incorrect data provided when registering for the MedPlaya Amigo! programme.
- The demise of the MedPlaya Amigo! member.
- When no transactions or bookings have been made using your MedPlaya Amigo! account during the past five years.

6. PRIVACY POLICY – DATA PROTECTION

By completing the registration request for the MedPlaya Amigo! programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.

Similarly, for the proper fulfilment of the programme, your personal data will be transferred to companies of the MED PLAYA group for the purposes described above.

The Personal Data that you provide will be processed to identify you as a user of the programme and to give you access to the various features and services that are available to users registered in the programme.

The user can, at any time, revoke consent for the processing of their personal data by sending an email to rgpd@medplaya.com. However, the revocation of consent will imply the exclusion of the client from the MedPlaya Amigo! programme.

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